Advice & Information
The CTA is dedicated to educating, informing and promoting the role of community and voluntary transport, enabling social inclusion and access.
The CTA's Advice and Information service covers the UK and is supported by national governments. We are the only organisation in the UK that provides an advice and information service on community transport issues.
PLEASE NOTE: The Advice Service number has changed to 0345 130 6195
Please have your CTA membership number to hand if you are a member. You can also email us at email@example.com.
This resource provides free advice leaflets, good practice guides and information packs for the voluntary sector and local authorites. You will be required to register or log in to access this information, but will only have to do this once to download multiple leaflets.
This resource provides answers to questions for organisations who own, hire and operate minibuses (9 to 16 passenger seats plus driver) and smaller MPVs as part of their activities. It provides an overview only of what organisations should know in order to ensure that they operate their minibuses legally. Signposts to further reading for more detailed information have been included.
Are you facing a community transport problem? Perhaps you are assessing the implications of recent legislation or considering the specifications of a new vehicle. Whatever your community transport poser, Problem Solvers can help.
Our Standards have been written to confirm that organisations gaining the award are working in accordance with legislation and best practice within the voluntary sector. Read more about the CTA Quality Mark and how to apply.
The MHRA is responsible for the regulation of medicines, medical devices and equipment used in healthcare and the investigation of harmful incidents. They produce regular Medical Device Alerts which all operators should be aware of.
The CTA has been part of a major problem solving exercise for volunteer car drivers. The Association of British Insurers (ABI) has now published a list of insurance companies showing how they treat volunteers driving their own car for the benefit of the community. Check here to see if your vehicle insurance provider is on the list.